The coffee is probably too finely ground. Please set the grind size to be coarser. (Caution: adjust the grind size only when the grinder is running.) When making coffee via the powder shaft, please ensure that the coffee powder you use is not too finely ground. Easy to use and to clean, conveniently and intuitively: this is why the brewing unit on our machines is removable for cleaning.

Please clean the SPUMATORE frother thoroughly (after dismantling), by following the relevant advice in the operating instructions. It is important here to remove any sticky milk residues, especially in the upper suction valve of the SPUMATORE. Ensure that you clean the machine regularly and use cold water (to prevent clogging by protein in the milk).

Yes, that is normal. After each time coffee is dispensed, the residual water from the coffee grounds and the excess pressure when making coffee are channelled through the inside of the machine and to the collecting tray in the form of water.

Yes, only a well cleaned and descaled espresso machine can ensure maximum coffee pleasure. Please follow the instructions on your machine display and the operating instructions for your device.

When making it, you can of course initially choose between mild, normal and strong coffee at the touch of a button (the ground quantity is adjusted here, between 7 and 11 g coffee per cup). The grind size should be set within the medium range. Then try an espresso or coffee. If the espresso is too strong or too weak for you, alter the ground quantity accordingly (this means e.g. set to normal or mild if it is too strong, or select more coffee grounds i.e. normal or strong if it is too weak). Once you have made this adjustment, fine tuning can be achieved with the grind size. (Caution: adjust the grind size only when the grinder is running.) Now, for a more intense flavour, e.g. for an espresso, gradually reduce the grind size or set it coarser for milder coffee – until you achieve the optimum result for your taste.

Water in the bottom chamber is heated, creating steam which pushes the water up through the coffee grounds and into the upper chamber.

A medium to fine grind is best for Moka pots. Avoid using pre-ground coffee as it can clog the filter.

Most Moka pots are made of aluminium, which is not compatible with induction stoves. However, there are specific models designed for induction.

It's recommended to disassemble the Moka pot and wash all parts with warm, soapy water and clean it with dry cloth, Avoid using harsh detergents or abrasive materials.  

Over-extraction can cause bitterness. This could be due to using too fine a grind, overfilling the coffee basket, or over-heating the pot.

Ensure the filter basket is properly fitted and the coffee grounds are evenly distributed. Overfilling the basket can also contribute to this issue.

While a Moka Pot primarily produces espresso-like coffee, you can froth milk separately and combine it with the coffee to make lattes or cappuccinos.

This could be due to a loose screw, a damaged gasket, or overfilling the water chamber. Check for these issues and replace any damaged parts.

This can happen if the Moka Pot is made of low-quality aluminium. Consider using a using a branded product for better taste.

This could be due to using a coarse grind,underfilling the coffee basket, or not heating the water enough. Adjust these
factors to achieve a stronger brew.